Terms of Service

1. Who we are and what these terms cover

These terms are an agreement between you and Augado EOOD(“Augado”, “we”, “us”), a company registered in Bulgaria [[TODO: registered address and company number]]. They apply to the Saya mobile app for iOS and Android, the Saya website, and the AI styling features we provide (together, the “Service”). By using the Service you agree to them. If you do not agree, please do not use it.

2. Eligibility

You must be at least 16 years old to use the Service [[TODO: confirm minimum age and the age rating chosen in the stores]].

3. The Service

Saya is an AI bridal stylist and a calm wedding-planning companion. It can suggest styles and dresses, show virtual try-on previews generated from photos you provide, and help you organise your wedding. We may add, change or remove features over time.

4. Subscriptions, free trial and renewal

Some features need a paid subscription. We offer an annual plan with a 7-day free trial and a monthly plan. The price, billing period and trial length are shown on the purchase screen before you confirm, in your local currency [[TODO: current prices for the UK and US]].

• Payment. Purchases are made through the Apple App Store or Google Play. Payment is charged to your Apple ID or Google account when you confirm the purchase, or when the free trial ends if you do not cancel first.
• Free trial. The 7-day trial starts when you confirm it. If you do not cancel at least 24 hours before it ends, your subscription starts and you are charged for the first annual period. [[TODO: confirm trial eligibility rules, e.g. one trial per account or Apple ID]]
• Automatic renewal. Subscriptions renew automatically for the same period and price unless you cancel at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends.
• Cancelling.You manage and cancel subscriptions in your store account settings, not inside Saya: on iPhone, Settings > your name > Subscriptions; on Android, Google Play > Profile > Payments & subscriptions > Subscriptions. Cancelling stops future renewals; you keep access until the end of the paid period. Deleting the app or your Saya account does not cancel a subscription.
• Refunds. Payments are processed by Apple or Google, so refund requests are handled by them under their policies (Apple: reportaproblem.apple.com; Google: Play Store order history). We cannot issue refunds for store purchases ourselves. This does not affect any rights you have under consumer law. [[TODO: legal review of the statutory right of withdrawal for digital content in the UK and EU]]
• Price changes. If we change a price, the store will tell you and, where required, ask for your consent before the new price applies to you. [[TODO: confirm]]

5. Your account and content

If you create an account, keep your login details safe and tell us if you think someone else has used it. You keep ownership of the photos and answers you provide. You give us a limited licence to process them only to run the Service for you (for example, to generate a try-on preview). Only upload photos of yourself, or of people who have agreed.[[TODO: confirm statement on not using photos to train AI models]]

6. AI-generated content

Saya uses artificial intelligence to produce styling suggestions and try-on images. These are inspiration, not professional advice. Try-on images are approximations: real fit, colour, fabric and drape will differ, and outputs can contain mistakes. Please check details with the boutique or designer before you buy or make decisions, and use your own judgement.

7. Acceptable use

You agree not to:

• use the Service unlawfully or to upload content that is unlawful, abusive or infringes someone's rights;
• upload photos of other people without their permission, or of anyone under 18;
• try to reverse-engineer, scrape or extract data from the Service, or interfere with its security;
• use automated means to access the Service beyond normal personal use;
• impersonate anyone or misrepresent your affiliation.

We may suspend access if these rules are broken.

8. Intellectual property

The Service, including its software, design, text and trademarks, belongs to us or our licensors. We grant you a personal, non-exclusive, non-transferable licence to use the app for your own non-commercial use while these terms apply.

9. Third-party services and boutique partners

The Service relies on third parties such as Apple, Google and our technology providers; their terms apply to their services. If you reach Saya through a boutique's website, that boutique is responsible for its own products, prices and appointments, and Saya is not a party to your dealings with it.

10. Disclaimers and liability

The Service is provided “as is” and “as available”. We do not promise it will be uninterrupted or error-free. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or your statutory consumer rights. [[TODO: liability cap wording and legal review for UK and US consumers]]

11. Ending your use

You can stop using the Service at any time and delete your account (see Delete your account). We may suspend or end access if you breach these terms or if we stop offering the Service; we will give reasonable notice where we can.

12. Changes to these terms

We may update these terms. We will show the new date above and, for material changes, tell you in the app or by email. Continuing to use the Service after a change means you accept it.

13. Governing law

[[TODO: governing law and courts. The old website terms said England and Wales; Augado is a Bulgarian company. Needs a decision and legal review]] Whatever law applies, you keep the mandatory consumer protections of the country where you live.

14. Contact

Augado EOOD, Bulgaria
Email: legal@saya.ai [[TODO: confirm legal contact email]]