How can we help?

Subscriptions are managed by Apple or Google, not inside Saya. On iPhone: Settings > your name > Subscriptions > Saya > Cancel. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions > Saya > Cancel. Cancel at least 24 hours before the trial or period ends to avoid the next charge. You keep access until the end of the period you paid for. Deleting the app does not cancel a subscription.

Open Saya and go to Me > Settings > Restore purchases, signed in with the same Apple ID or Google account you bought with. [[TODO: confirm the in-app path for Restore purchases]] If it does not work, email us from the address you use in the app.

Photos are used to create your try-on previews and are sent to our AI image provider for that purpose only. [[TODO: photo retention period and provider names]] See our Privacy Policy for details.

You can delete your account and data in the app, or request it by email. Step-by-step instructions are on the Delete your account page.

Purchases are processed by Apple or Google, so refunds are handled by them. On iPhone, visit reportaproblem.apple.com; on Android, open your order history in Google Play and request a refund there. We cannot refund store purchases directly.

The annual plan starts with a 7-day free trial. You are charged when the trial ends unless you cancel at least 24 hours before. The exact price is shown before you confirm. [[TODO: current prices]]

Upload a clear, well-lit photo of yourself and pick a dress. Saya generates a preview of you wearing it. Previews are approximations, so fit, colour and fabric can differ in real life.

Make sure Saya has microphone permission in your device settings, your volume is up and no other app is using the mic. Restarting the app resolves most audio issues.